As Stori, we are very happy with you as a customer and we do our best to not only give you a pleasant and safe shopping experience, but also to deliver a qualitative good product that you will enjoy for a long time. In addition, we believe communication is important and we strive to deal with your questions or reactions within a reasonable period of time. Despite of our intention to offer you a good product and good service, it could happen that something goes different as planned. If a problem occurs, we will do our best to resolve it as soon and good as possible.

It is also good to know that we operate in a different way than most web shops. Stori was founded during the Covid 19 crisis and we think it is time for a different way of operating: We print our sweaters at your request because we do not want to create ‘waste’. We offer good products for a fair price and also charge for the actual costs like shipping. We work pragmatically and work with parties that we also wish a good business, so that we create a strong value chain. This can result in slightly longer delivery times than you might be used to from other web shops. However, we do our best to keep delivery times as short as possible and are also dependent on shipping parties. Furthermore, we are sincerely open to your feedback and ideas. We can only benefit from that. If it turns out that we can improve things, please let us know!